Transferring your Stripe account information from one account to another is a process that we've done many times. Our experience is to your advantage to avoid any common pitfalls. The entire process involves interaction with Stripe's Customer Support team, some hands-on work by you, and some automation tools written by us to automate most of the transfer of the Subscriptions.
Request Stripe Support to transfer Customers and Cards
The timing of this is important, so please get in touch with us to help coordinate this. Your request will be handled by Stripe on their timeline, so we will want to be well prepared prior to this request being made. This way we can do the work we need to do upon their notification that the work is complete.
Grant us access to both Stripe Accounts
Our automation tools will need developer access tokens, and access to both account Dashboards, in order to complete the transfer. This can be coordinated in such a way that our access to your Stripe Accounts is both approperiately limited in scope and duration.
Webhooks and Subscription IDs
Webhooks to your application, if you're using them, will need to be deactivated/activated by you at the time of your choosing. We will help you with this process. If needed, once the transfer is complete, someone on your team will need to update the Subscription IDs for your customers.
Stripe Customer Support will transfer your customer's information from Account A to Account B.
Transfer Customer Information
The complete customer profile including Name, Email, etc. is transferred by Stripe Customer Support on their timeline. Customer IDs are retained.
Transfer Customer Credit Cards
Stripe Customer Support will transfer customer credit card information from Account A to Account B. The Card IDs will be not be retained between accounts.
Stripe Customer Support will not transfer Subscriptions/Plan information between Accounts.
We will assist you in this transfer from start-to-finish. Starting with a consultation meeting to coordinate the process, answer your questions, and understand your set up - to automating the transfer of the Subscriptions - we will help ensure the process is smooth and painless.
Consultation throughout the process
We help with the initial planning, the set up, audits, automation, and testing.
Automated Stripe Products & Subscriptions Transfer
Our automation tools are built to move tens of thousands of Products and Subscriptions in a short period of time. We have helped companies with complex needs to move their accounts, plans, products, prices, and subscriptions in a single process in a matter of hours.
We log all of our activity so that there is a trial to follow afterwards. In addition to the automated process, we hand check much of the work as it happens to ensure no mistakes are made. We care about your data!